Refund policy
Last updated: October 20, 2026
Return & Refund Policy
Thank you for shopping with PrintyVibe UK (printyvibe.co.uk). We want to ensure you have a clear understanding of our returns and refund processes.
1. Return Eligibility
Return eligibility depends on the items in your order. Where returns are accepted, items must be returned in the same condition they were received:
Unworn or unused.
With original tags attached.
In their original packaging (or as otherwise indicated in the return instructions).
Note: We may reduce your refund if the item has been used, damaged, or handled more than necessary.
2. How to Start a Return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
1. Contact Us First: Always contact us before returning an item.
2. Shipping Costs: Unless stated otherwise or required by law, you are responsible for return shipping costs for change-of-mind returns.
3. Damages and Issues
Please inspect your order as soon as you receive it. Contact us immediately if:
The item is defective or damaged.
You received the wrong item.
4. Exceptions and Non-Returnable Items
Some items may not be eligible for return, as stated in the return terms above or on the product listing at the time of purchase. Contact us if you have questions about whether a specific item can be returned.
5. Exchanges
Contact us to ask about exchange options before returning your item.
6. United Kingdom Returns & Cancellations
If you are a consumer in the United Kingdom purchasing goods online, you have specific rights under consumer law:
Cancellation Right: You may cancel your order within 14 days after the day you receive your goods.
Return Timeframe: After notifying us, you must return the goods within 14 days.
Refund Timeframe: Eligible cancelled orders will be refunded within 14 days after we receive the returned goods (or evidence of dispatch).
Delivery Costs: We will refund the product price plus standard delivery costs (if paid). We are not required to refund any additional amount paid for express or premium delivery.
7. European Union Returns & Cancellations
If you are a consumer in the European Union purchasing goods online:
You have the right to cancel your order within 14 days after the day you receive your goods.
After notifying us, you must return the goods within 14 days.
Refunds will be issued within 14 days of receiving the goods or proof of return.
8. Refunds
Once we receive and inspect your return, we will notify you if the refund was approved:
If approved, you will be refunded automatically to your original payment method.
Please note that your bank or payment card provider may take additional time to process and post the refund.
If you do not see your refund within a reasonable timeframe following approval, please contact us.
9. Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered within agreed timeframes.
Contact Us
To request a cancellation, start a return, inquire about exchanges, or report damaged items, please contact our support team:
Email: support@printyvibe.co.uk
Website: [https://printyvibe.co.uk](https://printyvibe.co.uk)